Refund & Return Policy (For EU Customers)

2) Return Conditions

• Send the item back within 30 days after you told us you are withdrawing.
• Return the product in its original condition (unused, undamaged), with all accessories, manuals, and original packaging.
• Include proof of purchase (order number, invoice, or receipt).
• Handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods may result in a deduction for diminished value.

3) Return Shipping

Unless the item is defective or you received the wrong product, you are responsible for return shipping costs. We recommend a trackable shipping service to ensure safe delivery.

4) Refunds

• Upon receiving and inspecting the return, we will notify you of the outcome via email.
• If approved, we will refund within 30 days after receiving the returned item, using the original payment method.
• If you chose a more expensive delivery method than our standard option, the extra cost is non-refundable.

5) Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos and your order number. We will cover return shipping and provide a replacement or a full refund.

6) Items Excluded from Refund

• Returns requested after the 30-day cooling-off period.
• Goods that are clearly used or not returned in saleable condition.

7) Exchanges

We do not offer direct exchanges. Please return the item for a refund (per this policy) and place a new order.

8) Your Legal Rights

This policy does not affect your statutory rights under applicable EU consumer protection laws. Personal data processed during returns is handled in accordance with the GDPR and our Privacy Policy.